Frequently Asked Questions

Why don’t I see my favorite foodmix/enclosure/organization/etc.?

There are so many hamster related items and it’s really hard to source and track them all. We’re always open to contributions. Please send a credible link here.

How long does it take you to update or add more things to the site?

This is virtually a one-woman show and I have a full time job, so we try to update and work on the site whenever we have free time, so things will be updated when we find the time to update.

You have outdated/wrong information on the site! Please fix it!

Sorry about that! We always try to have updated information on the site. Please send a screenshot, a link to the page that needs correcting, and a link or evidence of the new information to this email.

How many hamsters do you have?

We probably are going to have only one hamster at a time. You can learn more about our current baby, Hamingway (who the whole site is named after) here, or you can follow us on instagram.

My hamster is sick, what do I do?

I am not a vet, please consult your veterinarian.

Where can I request a new feature?

You can request a new feature here.

You haven’t replied to my email! Please reply!

Sorry, this site is run by virtually one person. Though we will try to get to them all, please don’t get offended if I don’t respond within a certain timeframe. I get very busy. If matters are urgent, you may send me a DM on instagram where I am more likely to check daily.

I have seen you make mistakes in the past, why have you not deleted it?

We will not delete mistakes and pretend that they never happened. We believe it is something that we need to address, as pictures or things we have said in the past are a snapshot on our level of knowledge at the time. Whenever we make a mistake, we will correct it and address it. Are we ashamed of any bad care we have done in the past? Yes. Are we working on improving it? Every day. We do not want to pretend that our care is perfect, and we want to show that we are learning, growing, and improving.

Something that was once highly rated is now poorly rated? What happened?

We reserve the right to change our content when new information comes to light. As things that were once safe in the past have now been found unsafe and vice versa, we want to be as updated with information as possible. Things may change at any time, and though we ideally want to contain all the facts, there is still plenty of room for error. We do not recommend that this website (or any website/youtuber/instagrammer/public figure) be your singular source of truth. There will always be new discoveries and things will always change. We encourage you to always do as much research as possible.